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FAQ

FAQs


1. What are the available shipping methods and prices?


         In our e-store, we offer several delivery methods, including standard delivery by courier, delivery in several parcels, for example Omniva, Venipak, DPD, Circle K stations and also in Latvijas Pasta. The delivery price depends on the chosen delivery method, prices can be seen when completing the basket, choosing a certain delivery method. For delivery outside Latvia, the delivery costs must be specified by writing to [email protected]


2. How long will the delivery take?


Standard delivery usually takes [4-7 working days], depending on warehouse location. For goods located in Riga, delivery usually takes 1-2 working days (depending on when the order was placed). Order processing and delivery times may vary depending on product availability and your location.


3. Do I need to create an account to make a purchase?


You can also make a purchase without an account (As a Guest), but by creating an account, you will be able to more conveniently follow the status of orders and receive exclusive offers and discounts.


4. What is the return policy?


Our return policy allows you to return an item within 14 days if it does not meet your expectations. More detailed information about the return process and conditions is available on our website - Distance contract.


5. How can I contact customer support?


Our customer support service is available on weekdays from 9:00 a.m. to 6:00 p.m. You can contact us by phone, email or via the online chat option on our website.


6. What are the available payment methods?


We offer several payment methods, including credit cards, Internet banking, bank transfer, payment by card upon receipt of the product in the Omniva package, and a payment option is also available in cooperation with Esto leasing.


7. Is it possible for me to track my order?


Yes, it is possible to track the order on our website. After placing your order, you will receive an order number that you can use to track your order to you. Then you will need to create your customer account on our website.


8. How can I cancel my order?


To cancel your order, please contact our customer support as soon as possible. Cancellation conditions and costs are described in our return policy.


9. Do you have gift cards in your store?


Yes, we offer gift cards that can be used as gifts for friends and family. To order gift cards, please write to [email protected]


10. Do you offer a discount for large orders or regular customers?


Yes, we offer discounts for both regular customers and large orders. To find out more about our discounts and promotions, follow our website for news and announcements. For individual requests or cooperation, please write to [email protected] and our customer specialists will evaluate the request and find the best offer.